Chnic integrates and sources reliable turnkey machinery and components from hundreds & thousands of manufacturers for you

Learning Your Facility’s Needs

You’ll begin with our project manager to discover more about what your system needs to accomplish. Depending on the system’s complexity and our experience working together, we may begin with a video showing the operation of facilities and a walkthrough of on-site facilities.

The quoting process will begin with questions like:

• What processes are you needing equipment for?
• What is the formula of the material (type, percentage, bulk density)?
• For new plants or significant expansions, what kinds of operations will need to be accommodated?
• What are the equipment locations within your facility?
• What are your site safety, accessibility, and/or policy requirements?
• What other production/throughput/efficiency goals, does this system need to meet?
• What are your installation deadlines?

Designing your Turnkey System

This information is then passed along to an internal systems engineer. They will use your requirements for throughput, distances, processing needs, and production goals to calculate and identify the right equipment.

It’s our job to integrate the right components together for the most optimal performance for your facility. Systems engineers may also pull in the guidance of product managers — for more complex configurations.

Finally, estimators will calculate installation, commissioning, and training costs to go alongside the system design drawings for the complete quote. After reviewing with your team, you can make any necessary changes and we’ll update the quote as needed.

Internal Process

Once your team has approved the quote and the official order comes in, during this stage, one engineer with rich experience will be assigned to your account to supervise the project all the way through commissioning. They’ll be your single point of contact and keep communications streamlined.

During this stage, the procedure will be done:

• Review all equipment and configurations for accuracy.
• Verify lead times and make sure nothing conflicts with deadlines.
• Determine the approximate installation timeline to begin scheduling service specialists for the startup.
• For replacements, choreograph decommissioning and rolling upgrades to minimize disruptions.
• For expansions, plan necessary equipment and control integration.

Customer Process

Depending on the scale of the project, we’ll either go on-site or start with your team remotely. Whoever at your company is responsible for supervising the installation and the implementation of the system should be present.

All the project paperwork will be provided via a shared folder for further discussion;

Your standard documentation package will include:

• System drawings
• Bill of Materials
• Layout chart
• Scope of Work
• Equipment spec sheets
• Manuals

Further, maybe you require more thorough documentation (such as layout drawings that show the placement of machinery, materials, and water distribution systems, flow drawings mapped in CAD, or detailed electrical drawings.

Production and Installation

During this stage, your project manager keeps contacting you during the production, shipping, installation, and startup phases of your project. They’ll keep you informed on any changes and make sure the rest of the Chnic team is doing everything necessary to meet your deadlines and goals.

Ahead of commissioning, your project manager will send you an online form to make sure your facility is ready for site start-up.

Think of it as a helpful pre-startup checklist — it will confirm:

• The scheduled startup date still works.
• The best way to contact you for any modifications.
• Equipment has been mounted in its final run location
• Power and water supply are connected to equipment.
• Whether you’ll have material ready for us to process.

Technicians can complete all aspects of the installation, including rigging, piping, plumbing, mechanical installation, and control wiring, depending on the needs of the job. They’ll ensure the system is running and meets your performance expectations.

Technicians will then train your team on how to operate equipment properly and optimally. This startup training will put your on-the-ground team in the best position to maintain safety, operation, and profitability.

Ongoing Customer Care

All equipment is supported by the Operation Guarantee, which states that all equipment will perform as expected or better.

Spare parts

If production lines are down and on-hand parts aren’t available, you need components, parts orders ship from Chnic within 48 hours — helping you get back to full operation as fast as possible.

24/7 Technical Service

For starters, we provide manuals, spec sheets, and technical documents available for guidance.

But sometimes what you need is an expert to talk you through a problem by video meeting.

And if assistance is still needed on-site, a team can be on-site as soon as possible, depending on location and urgency.

Training for preventative maintenance programs

We’re in the business of extending the productive life of your equipment — and this will in turn help you optimize skilled labor, and reduce maintenance costs.

Regular employee training can dramatically improve performance, safety, profitability, and uptime. We offer customized training solutions for every type of equipment we sell, shaped to meet your operational and maintenance requirements and set your operators up for long-term success.